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get inbound or make outbound calls to consumers with the objective of talking about non- revenue linked challenges.
ABOUT ETECH Etech click here delivers next technology BPO solutions. a world minority owned small business, Etech has established and trademarked how to show your info into strategic insights.
Take inbound or make outbound phone calls to customers with the target of speaking about non- gross sales connected issues.
interaction (penned and verbal): Strives to talk both equally English and Spanish, and publish Evidently and succinctly in many different settings; could get messages across to have the desired influence. Strives for closed-loop conversation by proactively anticipating “the next dilemma”.
just take obligation and initiative to develop Main competencies and competencies by becoming involved with just about every facet of particular growth.
buyer emphasis: is devoted to Conference the expectations and needs of internal and external clients.
Supporting the Customer Service Teams with respect to your management and operation of associate scheduling and authentic-time monitoring of work queues making certain ideal services stage delivery
Listening techniques: Attentive and active listening; has the endurance to hear people today out and might accurately restate the belief of Other folks.
Communication (composed and verbal): Strives to talk both equally English and Spanish, and publish Evidently and succinctly in a variety of settings; might get messages across to get the desired influence. Strives for closed-loop conversation by proactively anticipating “the subsequent problem”.
knowledgeable demeanor with the ability to get possession of every chat, call or email and come across an answer For each client.
Etech’s innovative engineering answers and professional leaders fully grasp your organization requires and recognize the strategic insights your manufacturer must generate success.
Ability to: create and preserve powerful interactions with crew users, correctly check, and Assess work performance and coach and produce group customers as needed; establish and manage interactions with peers throughout departments.